Delete my account
You can delete your ClickReady account at any time, without giving a reason. Deletion is immediate and cannot be undone.
In the app
- Open ClickReady and go to the Profile tab.
- Tap Delete my account, then Delete.
The phone needs an internet connection. The account is deleted from our server first, then from the phone.
On this page
If you no longer have the app, sign in with the Google account you used for ClickReady. We use the sign-in only to confirm the account is yours.
Signed in as .
This deletes your profile, results, Improvement Book and consent choices. A season pass on this account is lost.
Your account is deleted. If the app is still on a phone, uninstall it or open Profile there to clear the copy kept on the phone.
There is no ClickReady account for . The sign-in record this page made has been deleted, so nothing is kept.
Nothing was deleted, and you are signed out of this page.
By email
If you cannot sign in, email support@clickready.in from the email address on the account, with the subject "Delete my account". We delete it within 7 days and reply when it is done. If you write from a different address, we first confirm the request with the account's email address.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Email, mobile number, name, exam, year and age group | Deleted at once |
| Test answers, results, analysis and Improvement Book | Deleted at once |
| Consent choices | Deleted at once |
| Reports you sent about a question | Kept with the question until it is fixed, without your account link |
| Season pass | Ends; it cannot be moved to another account |
| Course-call records in our customer list | Removed the same night |
| Purchase records (order number, pass, price, date) | Kept for as long as GST law requires (currently 72 months after the annual return for that year), with your name, email and number removed |
| Support emails | Deleted on request; otherwise two years after the request is closed |
| Crash reports | Hold no name, email or number; they expire after 90 days |
Deleting the account does not cancel or refund a pass. See Refunds and cancellation if you want a refund first.