Refunds and cancellation
A season pass is a one-time payment with no auto-renewal, so there is nothing to cancel. If you are not happy with a pass, here is when we refund it.
When you get a full refund
- Within 7 days of buying, for any reason. Once per account.
- You were charged twice for the same pass, or bought a single-exam pass when you already had the all-exams pass.
- The pass did not unlock and we cannot fix it within 2 working days of your email.
- We take away what you paid for, for example by withdrawing an exam's tests, during the season.
- We change the Terms of Use significantly within 30 days of your purchase and you do not accept the change.
Outside these cases we look at each request fairly; write to us and explain.
How to ask
- Within 48 hours of buying, you can ask Google directly: open your order history in Google Play, choose the ClickReady order and request a refund. Google decides these requests under its own policy.
- At any time, email support@clickready.in from your account's email address with the Google Play order number (it starts with GPA. and is in the receipt email from Google) and the reason.
How long it takes
- We reply within 2 working days.
- An approved refund is sent through Google Play to the way you paid. UPI refunds usually arrive within a few days; cards and banks can take 5 to 7 working days after that.
- The full price is refunded, GST included. The pass ends when the refund is made.
Still not resolved?
Contact our Grievance Officer. You may also approach the National Consumer Helpline (1915, consumerhelpline.gov.in).